Assertive Communication
- STUDENT´S NAME
- Jan 21, 2019
- 1 min read
Updated: Feb 7, 2019
The assertive communication is the ability to express positive and negative ideas, feelings, thoughts in an open, honest and appropiate way.
In our daily lives we have to interact with other people in order to express specific things but in some cases the message is not well understood due to the lack of the assertiveness. That is why it is a very powerful tool, because it can help any person to communicate in an easier and more accurate way.
Establishing and maintaining a conversation is not as easy as it sounds. More often we dismiss the importance of knowing when and how to talk. We think that believing we are right, is all we need to express any idea in whichever way that it comes out. And that would be one of the biggest mistakes while trying to successfully deliver a message.
For starters, the way you address the receptor is the main key to opening an adequate channel for dialogue. Politeness and education are your best options rather than losing everything in pride and prepotency. Also, remember to always listen and keep an open mind to others ideas, and that way the channel will be kept open. And finally choose wisely when to write or speak.
Vivian Hayde Aguilar A01209069
José Garay Rodríguez A01702969
Active Listening 👂
Listening is one of the most important skills we can have. How well we listen has a major impact on our jobs effectiveness, and on the quality of our relationships with others. Not so many people had wondered why do we listen. For instance we listen to obtain information, to understand, for enjoyment or even to learn.
In fact research suggests that we only remember between 25% and 50% of what we hear.That means that when we talk to our boss, colleagues or customers we only hear 50% of the total conversation.
Good communication skills require a high level of self-awareness. Understanding our own personal style of communicating will help us to create good and lasting impressions…